Term & Condition

Welcome to 2TANG TEA! Thank you for visiting our website. This page, together with our guidelines and other documents explain to you the terms and conditions (“Terms and Conditions”) regarding how to use our Platform (as on) either as a guest or as a Customer. Please read these Terms and Conditions before you order Products from the Platform. By using our Platform you have agreed to support these Terms and Conditions and to comply with them. Please visit this page periodically to be aware of any changes we make to our Terms and Conditions.

1. About Us

 We are PT Duta Serpack Inti and do our sales through www.2tangtea.co.id (“2TANG”).

These Terms and Conditions are our copyright which is protected by intellectual property. Its use by any third party, including excerpts of these Terms and Conditions for commercial purposes related to the offer of goods and/or services is not permitted. Violations may be subject to legal action.\

2. Definition

 In these Terms and Conditions:

• "Account" means the 2TANG Account you need to register on our Platform if you wish to place an Order;
• "Working Day" means days from 8.00 am to 5.00 pm in Jakarta, otherwise Saturday, Sunday or National Holiday;
• "Order Confirmation" means our email to you in the form of confirmation of your Order. "Contract" means an Order of 1 or more Products in accordance with the Terms and conditions.
• "Customer" means any person who places an Order on the Platform;
• "Order" means an order that you place on the Platform to purchase Products from us;
• “Platform” means the 2TANG App and Site and the sites that we may own and maintain from time to time, each of which will be referred to as a “Platform”; “Site” means the 2TANG site accessible through www.2tangtea.com ;"You " means Customer or guest; References to "section" are articles in these Terms and Conditions;
• Headings are for convenience of reference only and will not affect interpretation or the Terms and Conditions;
• Words in the singular must include the plural and vice versa. Words in the form of gender consist of any gender and references to people including individuals, companies, corporations, or partnerships;
• Reference to "include" or "include" or similar words or expressions, means without limitation.

3. Requirements

 To place an Order at 2TANG you must be over 18 (eighteen) years of age. If you are under the age of 18 (eighteen), you may place an Order at 2TANG TEA with the assistance of your parent or guardian.

4. Prohibition

 You must not abuse our Platform. You are prohibited from using any automation system or software to extract data from our Platform for any purpose. You are prohibited from committing or supporting criminal acts, sending or distributing viruses including but not limited to Trojan horses, worms, logic bombs or sending other material to the Platform that is harmful, technologically destructive, violates trust or in any way that is offensive or harassing; hack, corrupt data; cause disturbance to other users; violate the ownership rights of any party; send unsolicited advertising or promotional materials; or attempt to affect the performance or functionality of any computer facility or access to the Platform as a whole. Any violation of this provision is a criminal offense under Law Number 11 of 2008 concerning Internet and Electronic Transactions (ITE), Law Number 19 of 2016 concerning Amendments to Law Number 11 of 2008 concerning Information and Electronic Transactions (ITE). and other relevant laws and regulations. If this happens, 2TANG will report the violation to the law enforcement authorities and appropriate legal action will be taken.

5. Entire Agreement

 The Terms and Conditions apply to your use of the Platform and to all Orders and Contracts made or to be entered into by us for the sale and supply of Products. The Terms and Conditions constitute the entire agreement between you and 2TANG and supersede any and all prior agreements between us.

You acknowledge that in this Contract, neither you nor we rely on any representations, representations or promises given by the other party or implied by words or written statements between you and us before the Terms and Conditions apply, except as expressly stated in the Terms and Conditions. Provision.

 6. Terms of Sale

    1 Registration

• To place an Order, you must create an Account on the Platform. You need to enter correct and accurate information. You also need to ensure that your information is up-to-date and inform us of any changes to the way you use the features on the Platform.
• You are prohibited from abusing the Platform by creating multiple user accounts.

    2 Contract Forming

• The information set out in the Terms and Conditions and the details contained in this Platform does not constitute a sales offer but for protection purposes. Contracts for Products will only occur between you and us when we deliver Products to your address.
• To place an Order, you will be asked to follow the online shopping process on the Platform. After that you will receive a valid Order Confirmation as confirmation of your Order.
• Orders will only be deemed to have been received by us once the Order has been shipped to the shipping address you have provided.
• The contract only relates to the Products we deliver to you. If your Order consists of more than one Product, the Products may be delivered to You in separate packages and at separate times.

7. Price and Payment

 We make best efforts to ensure all details, descriptions and prices appearing on this Platform are accurate, however there are circumstances where errors may occur. If we discover an error in the price of a Product that you have ordered, we will inform you of this as soon as possible and you may choose to reconfirm your Order at the correct price or cancel your Order. If we are unable to contact you, we will cancel your Order. If you cancel before the Order is shipped and you have made payment, you will receive a full refund.

•  Prices listed are inclusive of tax and are in Indonesian Rupiah. Shipping charges will be charged as an additional fee if applicable; the surcharge is clearly displayed and included in the 'Final Amount'.
• We are under no obligation to fulfill your Order if the price listed on this Platform is incorrect (even after your Order has been acknowledged by us).
• You can make payments using one of our payment partners registered on our platform or make cash on delivery or cash on delivery. You may also pay all or part of the price of your Order using an e-gift card, wallet credit or promotional voucher.
• E-gift cards and promotional vouchers can only be entered at the online check-out page.
• To minimize the risk of unauthorized access, we encrypt your card data. Once we receive your Order we will ask for a pre-authorization on your card to ensure funds are available to complete the transaction. Orders will only be confirmed once this pre-authorization check is complete. Your card will be debited after we have sent the Order Confirmation. Validation and validation checks on the card will be carried out by the card issuer. If we do not receive the required authorization, we are not responsible for delays or non-delivery.
• After authorizing the payment, clicking the "Order Now" button means that you confirm that the card belongs to you or that you are the legal holder of the e-gift card or promotional voucher and have sufficient funds to pay the Product fee.  

8. Wrong Order  

If you become aware of an error in the Order after you have placed an Order on the Platform, please contact customer@2tang.com as soon as possible. We will try our best to process your request.

9. Order Rejection

 We reserve the right to remove Products from the Platform at any time and/or delete or modify all materials or content on this Platform. We will use our best efforts to always process all Orders but there may be special circumstances where we may need to refuse to process an Order after we have sent an Order Confirmation, which we reserve the right to do at any time, at our discretion. If we cancel your Order and you have made payment for the Order, the payment amount will be fully refunded to you. We will not be liable to you or any other third party regarding the reason we withdraw a Product from this Platform, whether it has been sold or not, removing or editing material or content on this Platform or for refusing to process or accept an Order.

10. Shipping

• We aim to deliver the Product to the delivery point you specified in your Order and within the delivery time that we display when you checkout (updated in the Order Confirmation).
• We will notify you if we are unable to meet the expected delivery date, but, to the extent permitted by law, we will not be liable to you for any loss, liability, cost of damage or other costs arising from such delay.
• When the Product is shipped you may be asked to sign a proof of delivery. You can contact 2TANG Customer Service at customer@2tang.com in the event of an error, defect or damage. You must be able to present the documents shipped with the Product, upon request.
• Please note that we may not be able to make deliveries to certain areas. We will inform you via the contact address you provided to us when you placed your Order and arrange for cancellation of the Order or delivery to an alternative delivery address.
• We ship Products in our standard packaging.
• All risk in the Products will pass to you upon delivery unless delivery is delayed due to your breach of obligations under the Contract (see 7.8 below), and in such circumstances the risk will pass not to the date on which delivery would have occurred but to the time of your breach. When the risk passes to you we are not responsible for any loss or damage to the Product. Any breach of obligations by you may affect your ability to shop at 2Tang in the future.
• If you are unable to pick up or accept delivery, we may leave a card with instructions regarding re-delivery or collection of the item from the sending courier.
• If delivery or collection is delayed due to your unreasonable refusal to accept delivery, or if you do not decide not to accept delivery of the Product from the courier (within one week of our first attempt to deliver the Product to you), we may (without affecting the others available to us) do one or both of the following:
• charge us for any fees or other fees we reasonably incur; or
• determines that the Product is no longer available for delivery or collection and notifies you that we will immediately cancel the applicable Contract, in which case we will refund to you the payment you have made under the Contract minus any administrative fees (including the cost of attempting to ship and return the Product). and any storage costs that may exist as set out in clause 7.8(a) above).
• You acknowledge that the Products are standard and not tailor-made to meet your requirements. 

11. Cancellation By Customer (Undamaged Product) 

If you wish to cancel your order please contact 2TANG TEA Customer Service at customer@2tang.com. Cancellation fee does not apply. Packaged orders cannot be canceled and the item needs to be returned to us according to the guidelines provided by our Customer Service Team (please call the number above or see the return slip included in the package received). 

12. Returns and Refund Policy

• If you are not satisfied with your purchase, you may return the Product to us within thirty (30) days of receipt. Products must be unused, undamaged product tags and in original brand packaging (if any). This policy only applies to products that are not on the list of brands/non-refundable items found on our Platform.
• The product must have been received by 2TANG TEA before a refund or replacement can be made. You need to ensure that the Products we receive are in the same condition as when you received them and are well packaged. If the item is returned to us in an unsuitable condition we reserve the right to refuse the return and resend the Product to you.
• We do not accept returns made in person.
• Product returns along with return slips are normally received at our warehouse location within 5 (five) working days after the goods are dropped off or picked up. Our Quality Check team may take 2 (two) to 4 (four) business days to process your return. The time it takes to process returns may vary depending on the return method chosen, location, delivery date and courier speed. Refunds will be made as soon as we receive the goods and according to the refund method stated on your return slip.

13. Broken Product

•  All Product descriptions, information and materials posted on this Platform are provided 'as is' and without warranty either direct, implied or of any kind.
• Product Images as seen on the Product may have slight differences from the actual Product you receive.
• If the item you receive is defective, please contact our Customer Service Team and provide your Order number, name and address, product details and reason for return, and whether you are requesting a refund or replacement product.
• After the Product is returned we will do an inspection and inform the status of the replacement or refund (if any) to you via email as soon as possible.
• 2TANG TEA at its sole discretion may refuse to process a replacement or exchange Order and offer a refund
• If no damage to the Product is returned, we have the discretion to decide not to replace the Product or refund and/or we may ask you to pay all reasonable shipping and service fees in accordance with our current standard fees and other fees to the card. your debut or any other payment information you provide at the time you place an Order, and to the extent permitted by law, we are not liable to you for any loss, liability, cost of damages or other costs.

14. Vouchers

•  You can use promotional vouchers and e-gift cards when paying for Product purchases on the Platform. Specific details for promotional vouchers and e-gift cards are listed below.
• To redeem vouchers in your Account or to check existing credit, please visit "User Accounts" on our Platform. In accordance with clause 14.1, we are not responsible for errors in the voucher recipient's email address.
• Vouchers need to be entered on the online check out page. Handing over vouchers directly to the 2TANG TEA dispatcher/team cannot be accepted.
• If there is fraud or if there is an alleged illegal act related to purchasing e-gift cards or redeeming vouchers on the Platform, we reserve the right to close your account and/or request a different means of payment.
• We are not responsible for the loss, loss, theft or unauthorized e-git card or voucher.
• In rare cases, 2TANG TEA may at its sole discretion terminate or cancel any previously issued vouchers and shall not be liable for any losses arising therefrom.
• Conditions for redemption of promotional vouchers:
• From time to time we may be able to distribute promotional vouchers that can only be used on the Platform which we will send to you by email or post:
• Promotional vouchers are valid for a certain period of time stated on the voucher, can only be redeemed once and cannot be used in conjunction with other promotional vouchers or for discounted items. We may exclude the use of promotional vouchers for certain brands in accordance with our sales strategy. The current list of brand exclusions can be found at: http://www.2tangtea.com/faq
• You can only redeem ONE voucher for each promotional campaign. 2TANG TEA reserves the right to cancel any subsequent orders that you place using a voucher code for the same promotional campaign.(c) If the value of the Product in the Order is lower find the value of the promotional voucher, the difference will not be refunded to you.
• Promotional voucher credits are interest-free and have no cash value.
• If the promotional voucher credit is not sufficient for your Order, you may pay for the shortfall through any of the payment methods we accept.

• For vouchers with a predetermined cash value, if you decide to return the Product, the amount returned is not the same as the cash value stated on the voucher. However, if you pay part of it with your own funds, this portion will be returned.

15. Compensation

 You agree to indemnify, defend and hold harmless 2TANG TEA, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liabilities, damages and/or costs (including but not limited to, legal fees) arising from your use of this Platform or your breach of these Terms and Conditions.

16. Guarantee and Complaint Method

 2TANG TEA will carry out its obligations under these Terms and Conditions in accordance with its ability and reasonable care.

Customer satisfaction is our priority. You can contact us at any time through the contact address of these Terms and Conditions. We will endeavor to resolve your concerns and will contact you as soon as possible. Complaints about product warranties will take longer to resolve as resolution may involve the role of the manufacturer or supplier.

In submitting a complaint, it will be very helpful if you can explain your complaint clearly and accurately, and if possible please also provide us with a copy of the Order or at least your Order Number as stated in the Order Confirmation. In rare cases your email may enter our spam filter or we may not receive it, or the correspondence we send to you may not be received by you otherwise. If you do not receive a response from us within five (5) Business Days, please contact us again.

17. Protection of Personal Data

 Please see our Privacy Policy, which forms part of these Terms and Conditions.

18. Notice

 Any notice under the Contract will be given in writing either by letter or email to the party concerned at the last known address or email address. 

• Notice given by post will be deemed to have been given within two (2) Business Days delivered to the recipient's address in Indonesia.
• Any notice given by email is deemed to have been given within two (2) Days of the email being sent.
• This situation can be proven by showing that the letter or email has been sent to the correct address and sent by post or by registered post or through existing proof of delivery.

19. Ads On Site

•  We will make every effort to comply with any relevant regulations relating to this Platform. You can link to our front page as long as the link is done legally and does not damage our reputation or is not for profit-seeking purposes, but you are prohibited from creating a link in a way that suggests we have an association or give you any approval or endorsement of any kind.
• You are prohibited from linking from any Platform that is not your own. This Platform cannot be used in conjunction with other platforms, and you are prohibited from linking to any part of the Platform other than the home page. We reserve the right to remove link permissions without prior notice. 

20. Liberation

 Failure or delay in exercising our rights under these Terms of Use or in accordance with the Contract shall not be deemed a waiver of such rights or their extension or affect the rights and remedies associated with it or be deemed to change or remove our rights or your rights under these Terms and Conditions or in Contract.

21. Termination

 If any article in the Terms and Conditions or the Contract becomes or is declared by a court of competent jurisdiction to be invalid or unenforceable, invalid or invalid, then that article does not affect the provisions of the article or other parts, all of which will remain in full force and effect as long as the Terms and Conditions or The contract can continue to be valid indefinitely.

22. Diversion

 You may not assign, transfer, novate, collect, sub-contract, create obligations or enter into agreements under these Terms and Conditions or the Contract or your rights and obligations under these Terms and Conditions or the Contract.

23. Relationship

 Terms and Conditions or Contracts shall not be construed as a partnership, agency or employer-employee relationship between you and us.

24. Third Party Rights

 Anyone who is not a party to the Terms and Conditions or in no rights to them or is not entitled to benefit from such provisions even if that person relies on or refers to or agrees to any part of the Terms and Conditions or the Contract. 

25. Applicable Law

The Terms and Conditions and Contracts (and all non-contractual obligations arising out of or relating to them) are governed and construed in accordance with Indonesian law. Both we and you hereby submit to the non-exclusive jurisdiction of the Indonesian Courts. All transactions, correspondence and contacts between us must be made or conducted in the Indonesian language.

26. Variations

 From time to time 2TANG may make changes and/or updates to these Terms and Conditions. Any changes and/or updates will be displayed on the Terms and Conditions page on the Platform to be effective immediately. We recommend that you check the Terms and Conditions page periodically for any changes. By continuing to access and use our Platform, you are deemed to have accepted and agreed to changes and/or updates to these Terms and Conditions.