Term & Condition

Welcome to 2TANG TEA! Thank you for visiting our website. This page, together with our guidelines and other documents explain to you the terms and conditions (“Terms and Conditions”) regarding how to use our Platform (as on) either as a guest or as a Customer. Please read these Terms and Conditions before you order Products from the Platform. By using our Platform you have agreed to support these Terms and Conditions and to comply with them. Please visit this page periodically to be aware of any changes we make to our Terms and Conditions.


1. About Us

 We are PT Duta Serpack Inti and do our sales through www.2tangtea.co.id (“2TANG”).

These Terms and Conditions are our copyright which is protected by intellectual property. Its use by any third party, including excerpts of these Terms and Conditions for commercial purposes related to the offer of goods and/or services is not permitted. Violations may be subject to legal action.\


2. Definition

 In these Terms and Conditions:


3. Requirements

 To place an Order at 2TANG you must be over 18 (eighteen) years of age. If you are under the age of 18 (eighteen), you may place an Order at 2TANG TEA with the assistance of your parent or guardian.

4. Prohibition

 You must not abuse our Platform. You are prohibited from using any automation system or software to extract data from our Platform for any purpose. You are prohibited from committing or supporting criminal acts, sending or distributing viruses including but not limited to Trojan horses, worms, logic bombs or sending other material to the Platform that is harmful, technologically destructive, violates trust or in any way that is offensive or harassing; hack, corrupt data; cause disturbance to other users; violate the ownership rights of any party; send unsolicited advertising or promotional materials; or attempt to affect the performance or functionality of any computer facility or access to the Platform as a whole. Any violation of this provision is a criminal offense under Law Number 11 of 2008 concerning Internet and Electronic Transactions (ITE), Law Number 19 of 2016 concerning Amendments to Law Number 11 of 2008 concerning Information and Electronic Transactions (ITE). and other relevant laws and regulations. If this happens, 2TANG will report the violation to the law enforcement authorities and appropriate legal action will be taken.

5. Entire Agreement

 The Terms and Conditions apply to your use of the Platform and to all Orders and Contracts made or to be entered into by us for the sale and supply of Products. The Terms and Conditions constitute the entire agreement between you and 2TANG and supersede any and all prior agreements between us.

You acknowledge that in this Contract, neither you nor we rely on any representations, representations or promises given by the other party or implied by words or written statements between you and us before the Terms and Conditions apply, except as expressly stated in the Terms and Conditions. Provision.


 6. Terms of Sale


    1 Registration


    2 Contract Forming



7. Price and Payment


 We make best efforts to ensure all details, descriptions and prices appearing on this Platform are accurate, however there are circumstances where errors may occur. If we discover an error in the price of a Product that you have ordered, we will inform you of this as soon as possible and you may choose to reconfirm your Order at the correct price or cancel your Order. If we are unable to contact you, we will cancel your Order. If you cancel before the Order is shipped and you have made payment, you will receive a full refund.

8. Wrong Order  

If you become aware of an error in the Order after you have placed an Order on the Platform, please contact customer@2tang.com as soon as possible. We will try our best to process your request.


9. Order Rejection

 We reserve the right to remove Products from the Platform at any time and/or delete or modify all materials or content on this Platform. We will use our best efforts to always process all Orders but there may be special circumstances where we may need to refuse to process an Order after we have sent an Order Confirmation, which we reserve the right to do at any time, at our discretion. If we cancel your Order and you have made payment for the Order, the payment amount will be fully refunded to you. We will not be liable to you or any other third party regarding the reason we withdraw a Product from this Platform, whether it has been sold or not, removing or editing material or content on this Platform or for refusing to process or accept an Order.

10. Shipping

11. Cancellation By Customer (Undamaged Product) 

If you wish to cancel your order please contact 2TANG TEA Customer Service at customer@2tang.com. Cancellation fee does not apply. Packaged orders cannot be canceled and the item needs to be returned to us according to the guidelines provided by our Customer Service Team (please call the number above or see the return slip included in the package received). 


12. Returns and Refund Policy

13. Broken Product

14. Vouchers

15. Compensation

 You agree to indemnify, defend and hold harmless 2TANG TEA, its directors, officers, employees, consultants, agents and affiliates, from any and all third party claims, liabilities, damages and/or costs (including but not limited to, legal fees) arising from your use of this Platform or your breach of these Terms and Conditions.


16. Guarantee and Complaint Method

 2TANG TEA will carry out its obligations under these Terms and Conditions in accordance with its ability and reasonable care.

Customer satisfaction is our priority. You can contact us at any time through the contact address of these Terms and Conditions. We will endeavor to resolve your concerns and will contact you as soon as possible. Complaints about product warranties will take longer to resolve as resolution may involve the role of the manufacturer or supplier.

In submitting a complaint, it will be very helpful if you can explain your complaint clearly and accurately, and if possible please also provide us with a copy of the Order or at least your Order Number as stated in the Order Confirmation. In rare cases your email may enter our spam filter or we may not receive it, or the correspondence we send to you may not be received by you otherwise. If you do not receive a response from us within five (5) Business Days, please contact us again.

17. Protection of Personal Data

 Please see our Privacy Policy, which forms part of these Terms and Conditions.

18. Notice

 Any notice under the Contract will be given in writing either by letter or email to the party concerned at the last known address or email address. 

19. Ads On Site

20. Liberation

 Failure or delay in exercising our rights under these Terms of Use or in accordance with the Contract shall not be deemed a waiver of such rights or their extension or affect the rights and remedies associated with it or be deemed to change or remove our rights or your rights under these Terms and Conditions or in Contract.


21. Termination

 If any article in the Terms and Conditions or the Contract becomes or is declared by a court of competent jurisdiction to be invalid or unenforceable, invalid or invalid, then that article does not affect the provisions of the article or other parts, all of which will remain in full force and effect as long as the Terms and Conditions or The contract can continue to be valid indefinitely.


22. Diversion

 You may not assign, transfer, novate, collect, sub-contract, create obligations or enter into agreements under these Terms and Conditions or the Contract or your rights and obligations under these Terms and Conditions or the Contract.


23. Relationship

 Terms and Conditions or Contracts shall not be construed as a partnership, agency or employer-employee relationship between you and us.


24. Third Party Rights

 Anyone who is not a party to the Terms and Conditions or in no rights to them or is not entitled to benefit from such provisions even if that person relies on or refers to or agrees to any part of the Terms and Conditions or the Contract. 


25. Applicable Law

The Terms and Conditions and Contracts (and all non-contractual obligations arising out of or relating to them) are governed and construed in accordance with Indonesian law. Both we and you hereby submit to the non-exclusive jurisdiction of the Indonesian Courts. All transactions, correspondence and contacts between us must be made or conducted in the Indonesian language.


26. Variations

 From time to time 2TANG may make changes and/or updates to these Terms and Conditions. Any changes and/or updates will be displayed on the Terms and Conditions page on the Platform to be effective immediately. We recommend that you check the Terms and Conditions page periodically for any changes. By continuing to access and use our Platform, you are deemed to have accepted and agreed to changes and/or updates to these Terms and Conditions.